Tell us what happened, include the exact details, and we will route your request to the right person for your Systemy setup.
Before contacting support, collect the information below. It helps us understand the environment and reproduce the problem.
Hosting and automatic backups are included in every subscription.
WhatsApp, phone, email and remote assistance: Sunday–Thursday, 9 AM–5 PM, Qatar time.
Each subscribed business app includes 30 minutes of training and guided assistance per month, capped at 2 hours per business per month. The allowance covers existing subscribed features. Unused time expires monthly.
Sessions are booked in advance during working hours, remote by default and on-site by agreement. The format, duration and any additional charge are agreed when booking. There is no fixed minimum duration for an on-site visit.
Additional training or guided assistance costs QAR 200 per hour, charged in 30-minute increments at QAR 100 per increment, with approval before additional time is used.
Diagnosing and correcting faults in Systemy is included and does not consume the training and assistance allowance, even in a booked session. Outside working hours, support applies to Systemy faults that interrupt customer operations.
Customizations, new features, change requests and setup work beyond the included guided assistance are quoted separately and require approval before work begins.
The optional AI assistant does not add training time. AI training can use your existing allowance. The complete package includes AI and receives the same 2-hour monthly maximum.
Existing customers retain their current pricing and allowances until renewal or an agreed change.
These checks resolve the most common access, product, order and printing issues.
Clear answers for the issues that usually need one more step.
Include the company name, affected user or device, your Systemy web address, exact error text, a screenshot and the steps that produced the issue.
Yes. Sales, onboarding and support requests can be handled in Arabic or English.
Use the contact form or email hello@systemy.com and clearly identify the company, account and requested action. We may need to verify authority before making account or data changes.
Use the Systemy tutorials for products, variants, categories and point-of-sale reporting, then contact support for workflows configured specifically for your business.
Send the details and we will focus on the exact workflow involved.